If you are not satisfied with your purchase, we accept returns on unused games still in their original packaging (in shrink-wrap) within 14 days of purchase (the shipping date being the proof). We promise to refund the full amount of the game, including taxes, but excluding shipping costs.

Randolph reserves the right to retain up to 40% of the total value of the game as an administration fee if it is opened and/or used.

To return an online purchase:

– Randolph will provide a prepaid shipping label to return the game in its original condition;

– It is possible to return a game to a Randolph store, only if was originally purchased at this location;

– For a defective game or a missing part, please contact us at sav@randolph.ca;

– Randolph reserves the right to claim any Randollars issued with a purchase. If the customer no longer has Randollars or no longer has a Randollars account, the Randollars amount will be deducted from the refunded amount;

– The refund will be issued to the credit card used for the purchase;

To return a purchase made in-store:

– The return must be made to the same location as the purchase, preferably accompanied by the paper or electronic receipt;

– Returns can be made by mail; contact us at sav@randolph.ca to obtain a prepaid return label;

– For a defective game or a missing part, please contact us at sav@randolph.ca;

– Used game sales are non-refundable;

– Randolph reserves the right to reclaim the Randollars issued for a purchase. If the customer no longer has Randollars or no longer has a Randollars account, the Randollars amount will be deducted from the refunded amount;

– The refund will be made using the same payment method as the purchase;